Privacy Policy

Protecting Your Privacy

We are committed to respecting your privacy. Because facts about a person's health, health interests, and health care are private and sensitive, we know that you may have concerns about sharing information with us. This Privacy Policy is designed to answer your important questions about privacy, whether you are a consumer looking for health information, or a health care provider mining Biopartners' experience to refine your expertise in meeting the needs of your patients.

If you are a consumer, you'll want to know how we use the information you provide when you register with us as a site user or when you participate in activities on our site, and how we protect this information from unauthorised use or disclosure.

If you are a health care professional, you'll want to know what steps we take to protect the sensitive data you may choose to share with us, and how we use information you provide about yourself and your professional services. We urge all users of our site to read this Privacy Policy to learn more about the policies and practices that we have developed to safeguard personal and health information, and to better understand our relationships with the third parties who may have access to this information.

Information We Collect

We have access to the following categories of information regarding you and your visit to our Web site. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you. The next section of this policy describes how Biopartners uses the information we collect.

Information That You Voluntarily Provide

Site Registration

Biopartners has constructed this website so that you may visit us and review information about the services we offer without revealing your identity or volunteering any personally identifying information. If you register to use Biopartners features and services, either as a consumer or a health care professional, we will collect "personally identifying information" from you. Personally identifying information is information such as name, address, telephone number, and email address that could be used to contact you. If this information is combined with any information on your health or medical status, we refer to the resulting information as "health-related personal information."

Interactive Services

If you choose to participate in our interactive services such as questionnaires and surveys, you may disclose health-related information as well as personal facts that could be used to identify you or your family members. Providers who use our benchmarking services and quality of care assessments may choose to disclose facts about their practice and patients that are extremely sensitive, personal data. Biopartners does not request or require you to disclose personally identifying information in these forums, but apart from warning you to be prudent in your statements, we do not have the ability to keep you from disclosing private facts.

Correspondence with Biopartners

You may use our site to ask questions or report problems regarding our products. If you communicate with or request information from our personnel, they will have your email address as well as whatever health-related and/or personal facts you choose to include in your email. If you are reporting a product experience, we may ask you for specific facts, including patient initials, age, and gender, and prescribing physician.

Information That Is Routinely Collected By Our Site Technology:

IP Address

We record the Internet Protocol (IP) address of your computer when you visit our site. Without more, the IP address does not identify you personally, but it is what allows us to maintain communications with you as you move about our site.

How We Use Your Information

Whether you are a consumer or a health care professional, we use the information about your use of the services and activities on our Web sites to monitor user traffic patterns and try to analyse what our users prefer so that we can design better services for you. The personally identifying information and health-related personal information that you provide may be used to create customised offers, information, and services tailored to your interests and preferences.

Personally Identifying Information

You do not have to register to use most of the information and services available for consumers on our Web sites. If you choose to register, we will use the personally identifying information you give us to send you an email confirming your registration with our site and to respond to questions from you. We may also, from time to time, send you email with special promotions or newsletters with information that we think may be of interest to you.

Health-Related Information

If you choose to participate in our interactive services, we will collect the information you may choose to disclose and analyse it to discover new facts that could help us better understand how our products are used in coping with the diseases for which they are marketed.

We may offer interactive services such as health questionnaires and care management tools that ask you to furnish health-related information about you or your family. The information you disclose and provide in interactive services may be linked with the personally identifying information you may choose to provide elsewhere on our site to provide us with personally identifying information about your health and health care. We may combine your health-related information with that from other site users to create summary data that we will use for our business purposes, including research to improve our products and analyses that may help us better market our products.

Product Reports

If you contact Biopartners regarding your experience in using one of our products, we may use the information you provide in submitting reports to the appropriate authorities, and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving use of our product.

IP Address

In addition to using the Internet Protocol (IP) address of your computer to maintain communications with you as you move about our site, we also may use your IP address to personalise content provided on the Web site. We retain IP addresses, and we retain them together with personally identifying information.

Law Enforcement

In certain limited circumstances, Biopartners may be called upon to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. Biopartners plans to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the health-related personal information that they may receive. Biopartners also reserves the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behaviour that is illegal or harmful to other Biopartners users.

Our Relationship to Third Parties

Biopartners may use third parties to provide services and information on our site and we may provide some co-branded services in partnership with others. We also may use third parties to analyse data collected on our site. We will not disclose your personally identifying information or health-related personal information to anyone other than Biopartners employees and those third parties with whom we have a business relationship. If we allow a third party contractor to have access to your personally identifying information, we will not authorise them to take it or use it for any purpose that is not consistent with this privacy policy.

We pledge that we will not sell or disclose any personally identifying information or health-related personal information you provide on our site to an unrelated third party without your express permission, except as explained below:

Vendors and Suppliers

Biopartners has relationships with different vendors and suppliers who help us design and maintain our systems and our computer security, respond to email and customer inquiries, and create special promotions. We will not authorise our vendors and suppliers to use our customer information for any purpose not related to Biopartners business.

Other Important Information About Our Relationship With Third Parties

Links to Other Sites

Biopartners also features links to web sites that we believe you might find useful and informative. Please be aware, however, that Biopartners does not endorse or recommend these sites' content or services, and Biopartners is not responsible for the privacy practices of these other sites. We encourage you to be aware of and read the privacy policy of each site you visit. Remember, the statements in this privacy policy apply solely to information collected by Biopartners.


Biopartners does not permit advertisers to display their advertisements at our site, and we will not permit third party “adservers” to use cookies to collect information from users at our site.

Your Privacy Choices

When you access any interactive tool or service on Biopartners' Web site, you will be asked to affirmatively choose ("opt-in") to provide the requested information. You may always choose not to provide the requested information.

Receive Email

When you register with our site, you will be given the option of receiving email with information that we think you might find useful, including promotions, announcements of new services and products, and newsletters on particular health topics. If you decide, at any later time, that you no longer wish to receive these emails you may unsubscribe to our email list by sending an email entitled Unsubscribe to

Correct/Update Personal Information

You may correct or update the personal and/or health-related personal information you previously provided to the Web site at any time, using the following options:

You can contact us through our  Contact Us section.

Or, you can write to the following address:

Biopartners GmbH 
Lindenstrasse 10
6340 Baar

Remove Personal Information

You may remove previously provided personal and/or health-related personal information at any time using the following options:

Deletion Policy

The information that you provide Biopartners is stored in servers that are operated and maintained by our third-party agents under contract with Biopartners. Biopartners site users should be aware that it is not technologically possible to remove from our servers each and every record of the information you have provided to Biopartners. The need to back-up our systems to protect information from inadvertent loss means that a copy of information about you or your health-related interests may exist in a non-erasable form that will be difficult or impossible for us to locate. Nevertheless, we promise that upon receiving your request, Biopartners will delete all personal and/or health-related personal information stored in the databases Biopartners actively uses for research and daily business activities, or stored in other readily searchable media. In addition, we will use commercially reasonable efforts not to disclose any personal information stored in a non-erasable format after receiving your request for removal, except as required by law.

Please be aware that Biopartners may not comply with a consumer's request to amend or remove information that was provided to Biopartners by a health care professional or a consumer regarding an adverse drug event.

Communicate with Biopartners by Email

At our Web site consumers and providers may communicate with our staff to learn more about our products and services. We also offer interactive tools that enable consumers and health care professionals to submit customised email requests for information about diseases and Biopartners therapies. Please be aware of the limits on the confidentiality of these email communications. Biopartners will not disclose personally identifiable information that we receive in email, but all email transmissions are vulnerable to unauthorised interception. In addition, we remind you that email sent or received through an employer's computer or computer system is not confidential and may be the legal property of the employer.

Changes in Our Privacy Policy

Biopartners will only use personal information in the manner described in the Privacy Policy in effect when the information was collected from you. However, we reserve the right to change the terms of this Privacy Policy at any time by posting revisions to our site. If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email to the extent that we have your email address. You will be given the choice at that time to "opt-in" for any additional uses or disclosures of your personally identifiable information that you made available to us prior to the change in our policy.

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